Terms & Conditions
Welcome to softrise, which is owned and operated by
midgof. Please read these terms and conditions carefully
as you agree to be bound by them, whilst using the
If you create an account on softrise , you are
responsible for all activities that occur under your
account or password. You should maintain the
confidentiality and secure of your password. If you
think it has been used in an unauthorised manner, you
should report it immediately.
softrise reserves the right to close accounts, remove
or edit content, or cancel orders as appropriate. If we
cancel an order, no charge to yourself will be incurred.
privacy practices undertaken by softrise.
At all times we will be doing our utmost to maintain the
availability of the site or limit the duration of any
downtime. However, due to the nature of the internet we
can not guarantee the availability of the site at all
times. Maintenance and repairs also have to be
undertaken to improve the site which may disrupt our
We understand that circumstances change and occasionally
goods bought may no longer be required:
If you wish to return any goods for a credit note or
to receive a refund, please call us on +20100574108
The return or cancellation period is limited to 7
days from the day you receive your order and all returns
must come back complete and undamaged. No returns will
be accepted after this time or without an RMA number.
Serif cannot accept responsibility for goods
lost in transit after being sent back to us. The return
of goods is the responsibility of the sender and we
recommend sending them back by registered or recorded
Free to download products
When you download a free product from softrise product,
we do not charge for downloading the product and it is
yours to use for life. All we require is that you
complete the registration process in full. When you
register, you need to ensure your details are accurate
as we will send your registration key to the email
address you provide. You will need to enter this
registration key in order to use your free software.
The information that you supply during registration
will be used to provide you with the Serif monthly
Newsletter, product support emails and other carefully
targeted email offers. Each email will provide you with
the ability to unsubscribe or optimize your email
subscription at any time.
SoftRise 'Value Store' Electronic Software Downloads
Electronic Software Download (ESD) products purchased
from softrise's Value Store are provided under the terms
of the license agreement applicable to the product.
Serif is committed to the prevention of software piracy
and in addition to the standard terms applicable to
purchases of physical products, the following terms also
All ESD Products remain available to download from
your softrise account for 14 days from the date of
During the 14 days following purchase, you may
download any ESD products you have purchased a maximum
of 3 (three) times.
If you wish to download your products after the 14
day period has expired, or more than 3 times, the
purchase of Serif's Download Protection Service (see
below) is required.
Should you wish to return any ESD products for a
refund, the Returns procedure above should be followed.
Please note: once you have been refunded for an ESD
product, it must be permanently removed from your PC and
cannot be downloaded again.
Download Protection Service
Softrise's Download Protection Service (DPS) is
designed to protect your investment in Electronic
Software Download (ESD) products by allowing you to
download any products you have purchased after the
initial 14 day period has expired, or your number of
available downloads per product limit has been reached.
By adding Download Protection Service to your order,
you can protect yourself should the worst happen and
your PC be stolen, be damaged by viruses, or anything
else occur that could require you to reinstall software
for which you don't have a backup.
For a small fee, Download Protection Service will
allow you to download any ESD products you have
purchased up to a maximum of 6 additional times for up
to 2 years after the date of purchase.
Please note, DPS does not in any way alter the terms
of the license agreement for the product you have
purchased, it does not allow you to install your ESD
products on additional computers, or distribute your ESD
products to any other parties. Any evidence suggesting
that your DPS is being used to facilitate piracy or
unauthorised distribution of the products you have
purchased will result in the cancellation of your
entitlement to continue to download products you have
purchased. The fee paid for DPS is refundable only if
all products purchased concurrently with DPS are
returned within the time period specified by the Returns
DPS can only be purchased concurrently with the
purchase of an ESD product from softrise as
part of a single transaction; it cannot be purchased at
a later time, or without the simultaneous purchase of a
softrise ESD product.